Return Policy

Return & Exchange Policy

At Samarqand Fabrics, we aim to provide a hassle-free shopping experience. If you're not fully satisfied with your purchase, you may request a return or exchange within 7 days of delivery under the following conditions.

Return & Exchange Eligibility

You may return or exchange a product if:

  • The item is unused, unaltered, and in its original packaging with all labels and price tags intact.
  • The product received is damaged, defective, stained, or incomplete.
  • The product does not match the size ordered.

Non-Returnable & Non-Exchangeable Items

  • Sale or promotional items cannot be returned or exchanged.
  • Color or texture variations due to screen display settings or lighting differences will not be considered for exchange.
  • International orders are not eligible for returns or exchanges.

How to Request a Return or Exchange

  1. Email us at samarqandfabrics@gmail.com with:
    • Your Order ID
    • Reason for return/exchange
    • Clear photographic evidence (if applicable)
  2. Call us at +92 321 4751476 between 09:00 AM – 05:00 PM (Monday to Saturday) for assistance.
  3. Return the item to our designated address. Return shipping costs are the customer’s responsibility.

Processing Time

  • Returns and exchanges will be processed within 2-3 working days upon receiving the product.
  • During peak seasons, processing may take up to 7-10 working days.

Additional Guidelines

  • If a product purchased at full price later goes on sale, it will be exchanged at the discounted price.
  • Order cancellations may occur due to product unavailability or other reasons, and customers will be notified accordingly.
  • Order inquiries will only be entertained within 10 working days of order placement.
  • Delivery claims or complaints must be reported within 2 days of delivery.

For further assistance, feel free to reach out to us.